MOONCHALK – REFUND POLICY

This Refund Policy applies to all purchases made from moonchalk.com (the “Site”), operated by Moonchalk LLC (“Moonchalk,” “we,” “us,” or “our”). By placing an order with us, you agree to the terms set out below. If you have any questions, please contact us at contact@moonchalk.com before initiating a return.

1. Returns – 30-Day Window

Our return policy lasts thirty (30) days from the date of delivery. If thirty (30) days have passed since your item was delivered, we are unable to offer you a refund or exchange.

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it.
• In its original packaging where applicable.
• Accompanied by a receipt or proof of purchase (your order confirmation email is sufficient).

2. How to Request a Return (RMA Required)

All returns require prior authorization. Do not ship items back to us without first contacting us – unauthorized returns may not be processed.

To request a Return Merchandise Authorization (RMA):

• Step 1 – Email us: Send a message to contact@moonchalk.com with your order number, the item(s) you wish to return, and the reason for the return. If your item is defective or damaged, please include a clear photo or other reasonable proof so we can assess the issue.
• Step 2 – Receive your RMA: Once approved, we will reply with an RMA number and the specific return shipping address. Returns sent without an RMA number or to any other address may be refused or delayed.
• Step 3 – Ship the item: Pack the item securely, include your RMA number visibly on the outside of the package, and ship it to the address we provide.

You may also reach our team by phone at (659) 678-1623, but email is our preferred contact method and ensures the fastest response.

3. Non-Returnable Items

The following items cannot be returned or refunded, except where required by applicable law:

'

• Gift cards.
• Downloadable or digital products.
• Items that have been used, applied, or otherwise removed from their backing or packaging in a way that prevents resale.
• Custom, personalized, or made-to-order items (including any sticker, patch, or product specifically customized at the customer’s request).
• Items returned more than thirty (30) days after delivery.
• Items returned without a valid RMA number.

4. Defective, Damaged, or Lost-in-Transit Items

If your order arrives defective, damaged, or does not arrive at all due to a verified shipping issue, we will refund the item in full. To request a refund or replacement for a defective, damaged, or lost-in-transit item:

• Email contact@moonchalk.com within 30 days of the delivery date (or expected delivery date, if the package did not arrive).
• Include your order number and a clear photo or other reasonable evidence of the issue (for lost packages, a screenshot of the tracking page is acceptable).

Once verified, we will issue a refund to your original method of payment, or, at your option, ship a replacement at no additional cost. Defective or damaged items do not need to be returned unless we specifically request it.

5. Add-Ons (Waterproof Upgrade, Velcro Patch, etc.)

Optional add-ons purchased alongside a sticker order – including but not limited to the Waterproof Upgrade and the Velcro Patch – are subject to the same return and refund conditions as standard items. The 30-day window, RMA requirement, and condition requirements apply identically.

6. Moonchalk Monthly Subscription

The Moonchalk Monthly subscription is a recurring service that ships one new sticker design to you each month. The following terms apply to subscriptions:

• Cancellation: You may cancel your subscription at any time from your account page on the Site, or by emailing contact@moonchalk.com. Cancellation takes effect at the end of the current billing cycle.
• No refunds on shipped items: We do not refund subscription charges for any sticker that has already been shipped or is in transit at the time of cancellation. If a billing has already occurred and the corresponding sticker has been dispatched, that month’s charge is final.
• Billing already issued, item dispatched: If you cancel after a billing cycle has been processed and the sticker for that cycle has already been shipped, the shipment will proceed as normal and no refund will be issued for that month.
• Future billings: Once cancelled, no further charges will be made and no further stickers will be shipped under the subscription.
• Defective or damaged subscription items: Subscription stickers that arrive defective or damaged are covered by Section 4 above.

7. Sale, Discounted, and Promotional Items

Items purchased at a discounted or promotional price (for example, the 50%-off launch sticker or any limited-time offer) are eligible for refund, but only for the amount actually paid. We do not refund the full retail price for items purchased at a discount. The discounted price you paid at checkout, as shown on your order confirmation, is the maximum refundable amount for that item.

8. Refund Processing

Once your returned item is received and inspected, we will send you an email to notify you that we have received your return, and inform you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment promptly, typically within 5–10 business days, although the exact posting date depends on your bank or card issuer and may take additional time on their side.

Late or Missing Refunds

If you have not received your refund within a reasonable amount of time after approval, please:

• Check your bank account or card statement again.
• Contact your credit card company – it may take some time before the refund is officially posted on their end.
• Contact your bank, as there is often additional processing time before refunds are posted.

If you have completed all of these steps and still have not received your refund, please contact us at contact@moonchalk.com.

9. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, email us at contact@moonchalk.com to request an RMA, and we will provide the return address and instructions.

10. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of the returned item once it is received and inspected. If the item was not marked as a gift at the time of purchase, or if the order was shipped to the gift giver to deliver to you later, the refund will be issued to the gift giver, and they may be notified of the return.

11. Return Shipping

Once you have received your RMA and return address from our team, you are responsible for arranging and paying for return shipping. The following terms apply:

• Shipping costs (both the original shipping you paid and the cost of returning the item) are non-refundable, except where the return is due to our error or a defective product.
• If you receive a refund for a non-defective return, the original cost of shipping (if any) will not be included in the refund.
• Depending on where you live, the time it takes for an exchanged product to reach you may vary.
• For items valued over $75, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and we are not liable for items lost in return transit.

International Returns

If you are returning an item from outside the United States, you are responsible for all return shipping costs, customs fees, duties, and any other charges associated with the international return. These fees are non-refundable. Please clearly mark the package as a “return of goods” on customs declarations to avoid additional import duties on our end; packages returned with customs charges may be refused, in which case the refund cannot be processed.

12. Chargebacks and Payment Disputes

If you have an issue with your order – including a missing item, a damaged item, or a billing question – please contact us first at contact@moonchalk.com so we can resolve the matter directly. We are committed to making things right.

Initiating a chargeback or payment dispute with your bank or card issuer without first contacting us prevents us from helping you and may delay any resolution. We reserve the right to provide your purchase information, communications, and proof of delivery to your bank or card issuer in response to any chargeback or dispute. Filing a fraudulent or otherwise invalid chargeback may also result in suspension of your account and refusal of future orders.

13. Contact Us

For any questions about this Refund Policy, to request an RMA, or to follow up on a return, please contact us:

Moonchalk LLC

Attn: Adrien Varenne – Customer Support

312 W 2nd St, Unit #A2299

Casper, WY 82601

United States

Email: contact@moonchalk.com

Phone: (659) 678-1623 (email preferred for fastest response)